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digital pr General PR Media People tech pr Technology PR Web/Tech

Measuring the ROI of a blog post (or the Law of Unexpected Consequence)

The reaction to my post yesterday about Can Journalists Write Great Marketing Content has been interesting.

It is by no means my most widely read post (my snippet on Mike Magee’s last hurrah for PR gets that honour – though that one clearly benefited from a Stumbleupon recommendation). It has however generated comments from the likes of David Meerman Scott, Sally Whittle and Ian Betteridge. And as my blog posts get automatically posted to the Marcom Professional social network site, others have picked up on it there.

I also had a comment from Joe Pulizzi at Junta42 in the US – I’ve never had any dealings with Joe before, so I took a look at his website – and what do you know, there is some good content there. Indeed, he has a useful e-book on content marketing – which he is happy for people to freely share and distribute – so in the spirit of co-operation, here it is. Get Content, Get Customers – Joe Pulizzi and Newt Barrett

However, the really interesting feedback to yesterday’s post was in relation to a new business lead. We’d been recommended to someone and arranged to talk to them today. A few days earlier, I’d suggested checking out our website and my blog to get an idea of our approach and ethos. Speaking to our prospect this morning, they remarked how interesting this particular post had been – it also encouraged them to look at David Meerman Scott’s site and gave them a pile of ideas as to how they might approach PR and marketing.

Now at this stage, I’ve no idea if we will win this business or not. But even if we don’t, I’m sure that this person will recommend us to others.

So what has all this got to do with measuring the ROI of a blog post?

First, I hear from a lot of people who are very cautious and sceptical about the value of blogging and its ilk. They want to know what kind of return you will get for investing time and energy in this activity.

The point is, when I wrote this post, I could never have predicted the response it would get (and this is only in the space of 24 hours). My reward for spending, at most, 15 mins reading some RSS feeds and writing the subsequent post could be worth £000s of business. Even if this particular lead goes nowhere, it has helped to enhance our word of mouth reputation a little further. And brought to my attention useful info I probably would never have come across in any other way (and by definition, it brings it to the attention of my readers as well). So a kind of Law of Unexpected Consequence is at play here.

I don’t want to go too overboard about one blog post – but if someone asks you about blog ROI, ask them how they would best maximise 15 mins of their valuable marketing time. And then point them point here.

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digital pr General PR Media Technology PR Web/Tech

Can journalists write great marketing content?

David Meerman Scott clearly thinks so. In his latest post, he says:

“At every speech I give, I suggest one of the best ways to create great Web content is for companies to hire a journalist, either full or part time, to create it. Journalists (print or broadcast) are great at understanding an audience and developing information that buyers want to consume.” (My emphasis).

On a similar subject, Roy Greenslade at The Guardian points to former Sunday Telegraph editor Sarah Sands in her Independent on Sunday column:

“Once I stopped being a newspaper editor, I began to notice a discrepancy between the sorts of things journalists were interested in and what their readers liked. Journalists like crime and politics and sex. Readers care about gardening and, as it turns out, singing. The BBC series The Choir … has been one of the best things on television. There has been little fuss about it in the press, but at the school gates and in the garden centre it is very big news.”

Last year I was discussing an editorial promotion with one of the big financial trade mags – the ad sales guy was giving me the full sales pitch about reader demographics – I asked the editor for the rationale behind the editorial feature our client was being asked to support ie what rational basis did he have for choosing the subject matter. He cheerfully admitted it was “a gut feel” and he didn’t really know much about his readers at all. You could hear the ad guy audibly wince as we decided that perhaps this wasn’t something that we’d recommend our client spending thousands on – given the lack of hard evidence.

In summary, I don’t think journalists are automatically great at understanding audiences (and neither are PR and marketing people for that matter). I’ve often found that when journalists write PR or marketing copy they often produce something they think the customer wants ie full of the jargon and buzzwords they get subjected to themselves. Or when magazines try to do their own PR, it often falls into the traditional cliche they normally deride PRs for.

Truly understanding an audience is a lot harder than most people think – whether you are a journalist or a marketeer. However, proper investment in this area – backing it up with hard analysis and genuine listening – can reap rewards for hacks and flacks alike.

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digital pr General PR tech pr Technology PR Web/Tech

“Embrace digital till it hurts”: Chime Communications CEO

Well, almost. The latest Daryl Willcox digital PR video is now up – and according to Chime Communications CEO Chris Satterthwaite PR agencies should “embrace the digital world so firmly that sometimes some of your clients say you’re almost excluding everything else”.

Couldn’t agree more.

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Web/Tech

This blog on your mobile phone

Following the tip from Mr Waddington at Rainier, I have now got a shiny mobile optimised version of this blog at http://www.mippin.com/escherman.

Now you can enjoy these pearls of wisdom on the move – or something like that.

Categories
Technology PR Uncategorized Web/Tech Weblogs

Wikipedia’s definition of Digital PR

This Wikipedia entry for Digital PR is curious for a variety of reasons.

First up, it has clearly been flagged as an orphan entry (ie few or no other articles link to it). Second, it has been marked as a blatant piece of ad fluffery.

And when you read it, you note the very poor use of English. The final line had a certain odd quality to it:

“Digital PR is also a new style of pr not just an agency! Many agencies do this form of pr not just the above group.”

Which seemed a rather mangled way of saying “other PR agencies are available.” As well as a lame attempt to make out that this item had been written independently.

I was curious to know more about this H&K division – clearly I’d missed something. On checking out the Digital PR web site, I discovered that they are: “an agency specialized in the research and implementation of the most advanced digital communication tools.”

Hmm. Lots of non-existent links. Garbled English at every turn. The most recent “news” dated from May 2007.

Perhaps these guys could do with some help. It was only after looking at the contact page that it revealed they are based in Milan (they also have an office in Madrid). I’m sure the copy is fine in Italian and Spanish – but it felt like they’d hired a cheap translator to do the English version.

However, I came away with a general sense that they were shooting themselves in the foot – as well as, by association, tainting the view someone might get of H&K’s overall capabilities in this area.

Having a key search term like “digital PR” linked to a high ranking Google slot (via a Wikipedia entry) would on the surface appear to be a good thing – but allowing this entry to remain there –  as well directing English language speakers to unhelpful content – (if they can even be motivated to click on the link as most people will realise it is a very unsubtle plug) does seem rather counter productive – both to Digital PR and H&K.

Anybody who feels like helping Digital PR to remove this unhelpful Wikipedia entry can of course go here.

Not only that, but we could do with someone writing a more detailed and objective entry to replace it. Any takers?

Wikipedia entry on Digital PR

Categories
General PR Technology PR Web/Tech

Publishers value ad sales more than editorial shocker

Valleywag fails to be outraged by Alex Petraglia, editor of Primotech, a US videogames-news site, claiming that CNET’s “ad sales team carries more weight than the editorial team.”

As Valleywag puts it: “Media companies don’t care about their writers. Reporters are nothing more than expendable, semi-skilled labor. Despite the chicken and the egg scenario (you can’t sell ads if there isn’t content, you can’t pay people to create content without ad sales), sales staff land the multimillion dollar deals that dictate everything from magazine cover themes to advertorial packages. You don’t need a bloody beheading to point out the disparity — just glance at the parking lot. All those Infiniti G37s belong to sales. Editorial is lucky to be cruising about in a used Ford Focus.”

On one level, they are right – editorial has never been as well paid as the sales side of publishing – however, there does seem to be a paradox in that everyone seems to agree that quality content is a key differentiator (both in publishing and PR) – yet no one seems to want to pay for it.

Categories
tech pr Technology PR Web/Tech Weblogs

TWL (theworldsleading) returns as a social network – and other snippets

My thanks to eagle-eyed Peter Kirwan at the FullRun who noted our old blogging chum TWL has returned from a brief self-imposed exile. However, in keeping with the spirit of the times, the acerbic one has come back as a social network (courtesy of Ning). After only a few days, membership is up to 41.

TWL himself remains sceptical as to whether this format has legs: “The blog worked because most of the audience could be passive. Just sit back and read, be entertained, be appalled, be bored. It took no effort. It did for me though, which is largely why it came to an end. This’ll need a great deal more involvement from the members if it’s going to come to life.”

Whether user generated content can rival TWL’s fine wordsmithing remains to be seen. But worth keeping an eye on. Chris “Long Tail” Anderson seems to be a fan of Ning. In a recent interview, he said: “Ning has about 40,000 very niche, narrowly focused social networks. I think that is the right model going forward, with social networks being extremely granular, laser-focused on small, intensely narrow communities. They can perfectly serve those communities rather than forcing them to try and conform to a one-size-fits-all model.”

Speaking of narrow communities, I’ve just joined another new niche social network site – MarCom Professional. It appears to have been going since last October and has some nice features – not least being able to import and synchronise your own blog postings there. Again, early days, but worth a look.

Categories
Web/Tech

Keeping My Hand In

From time to time, I’m still asked to do the occasional piece of freelance journalism. My most recent effort was for a new arts and culture title launched in Edinbugh called One Magazine.

My piece on social music networks (and LastFM in particular) can viewed here.

All comments – both here and at the One Magazine site – gratefully received.

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Web/Tech

BBC Live News stats powerd by MySQL

I like bbc.co.uk’s most popular stories facility – not least because you can get a sense of how the most popular stories change through the day, as well as the ones that people email to others.

And guess what – it’s a MySQL database that drives it. For those who are interested, more detail, go here: Download mysql-bbc-news.pdf

Categories
Web/Tech

Google acquires Jotspot

I know I said I quite liked Jotspot – but I didn’t expect Google to pay attention