Categories
General PR Technology PR Web/Tech

How to create a journalist backgrounder in 5 mins with Google

Anyone who has ever spent more than 5 minutes working in the world of PR will almost certainly have had to produce a journalist backgrounder in their time.

This is a document prepared for a client before they meet or are interviewed by a journalist. Although different agencies might tinker at the edges, the basic format has always remained the same – namely:

1. Name, Job title, e-mail, phone number, etc.

2. A brief bio of the journalist eg previous titles worked for, areas of interest, etc.

3. Examples of previous articles – usually the most recent ones, but often, for the sake of completeness, going back over a year or more.

In the past, this has probably ranked as one of the most manual and time consuming tasks undertaken by a PR person (and probably still contributing to the PR industry’s chronic over-servicing issue).

Although the basic contact info would normally be easy to find (though not always), and the bio information would hopefully be reasonably up to date (these days you might consider Wikipedia as a good source of bio info – check these examples for Chris Green at IT Pro and Rory Cellan-Jones at the BBC), the bit that could take ages was compiling previous articles. This would normally take the shape of ploughing back through old press clippings, photocopying the relevant ones, compiling a weighty briefing document, and then reading through it all to try and “synopsise” the content for the benefit of the client.

With print content becoming increasingly replicated on the web (and with more original Internet-only material being generated), the time taken for this task can now be drastically reduced with the help of Googe Advanced Search.

For staff journalists, the task couldn’t be easier. Let’s use the example of Cliff Saran at Computer Weekly (no particular reason to single out Cliff – any staff journalist could be used).

Type “cliff saran” site:www.computerweekly.com into Google – back comes all of Cliff’s articles and blog posts. Want to narrow it down? Use advanced search to look back over the last week, month, etc. Want to search for specfic topics or phrases? Simply add them into the search string.

Now, the PR can spend time analysing the content rather than spending most of the time trying to track down the material in the first place. And it doesn’t cost a penny.

But what about freelance journalists who write for a number of different titles? Again, a similar approach can be used – let’s take Danny Bradbury as an example. Type “danny bradbury” into Google. This will bring back a very broad range of results, but the editorial sites are easy to spot. For example, you can see he has written a piece for The Guardian. Typing “danny bradbury” site:www.guardian.co.uk into Google brings back all the articles he has done for the Guardian. Again, you can use advanced search to narrow down over a time period and/or on specific search phrases.

There are some additional benefits to this approach. You can bookmark specific searches for use in future. Even better, why not use a tool such as Diigo to create lists of saved searches that you can share with colleagues (or anyone else you may find relevant). Why not share with clients and allow them to carry out their own reading and analysis of a journalist’s coverage? If agency and client share and compare their findings it should create a far more accurate picture of what a journalist might be interested in.

As soon as I realized that I was able to fall asleep myself Ambien Without a Prescription any outside help, I just stopped taking it.

In short, a journalist backgrounder can be reduced to a series of web links that take no more than five minutes to create. As opposed to a lengthy tome that is time consuming to produce and doesn’t allow for any kind of interactive analysis.

PRs should now be able to focus on value added analysis rather than data collection. It might even go some way to reducing the over-servicing issue – which is no bad thing.

Categories
General PR Technology PR Web/Tech

An open source model for PR?

For a number of years, I ran the UK PR account for MySQL, the ubiquitous open source database (and recently acquired by Sun for $1bn).

In that time, I got to know some very bright people there (not least the inestimable Marten Mickos, MySQL’s CEO), as well as getting first hand insight into an innovative new business model. Back in October 2006, MySQL’s VP of Community Relations Kaj Arno announced the then introduction of MySQL’s Community and Enterprise Editions with a quite telling phrase:

We aim to better serve both categories of MySQL users — those who are willing to spend time to save money, and those who are willing to spend money to save time.”

The parallels with the world of PR are quite similar. The traditional tools that have been employed by many client companies to support their PR efforts are now in many cases free (or at worst, a minimal cost). What is the role of a PR consultancy in a world where many of its traditional services and “black box” solutions are now freely available?

In my view, the answer lies in MySQL’s open source model, transferred to the PR world. Those who are prepared to spend time learning how to use these free (or near free) tools – and share their experience – will benefit from a greatly reduced financial cost. Rather than hoard knowledge, there will evolve an open community of PR practitioners – both agency and client side – prepared to share their experience.

However, there is clearly going to be a demand from client businesses to create solutions more quickly – and they will be prepared to pay for this expertise. PR consultancies will thus move to a paid-for support and

Far fetched? Gentle reader, I welcome your feedback.

Categories
General PR Technology PR

How to create a (free) powerful media monitoring and measurement system with Google Reader, RSS, Google Alerts and Blist

Media monitoring is a staple part of PR life. You monitor target media to find out what things are being said about your organisation or client (good, neutral, bad) and you track whether your key messages are getting picked up (or not).

Clearly there can be a lot more to it than this – but generally speaking, this is what most PRs are doing when carrying out media monitoring.

Traditionally, this has been a time consuming and expensive business. You wait for a pile of press clippings to come in, someone has to read, analyse and collate the information – and then distribute in a format that makes sense to people. Often, by the time the analysis is complete, the information is out of date and useless for the purpose of taking action.

As we all know, things are different now – certainly online. And by combining a few free Google tools, any company can create a quite powerful media monitoring system. Here’s how.

First – set up some Google Alerts. These automatically track coverage related to key words or phrases you specify. So you may want to track your own company name, competitors, plus key messages of your own and rivals. Most people using this probably have these alerts e-mailed to them. Even if you set up specfic filters, this can lead to a lot of email to read – and in a format that is hard to analyse or search. Which is why it is very handy that you can choose to receive these alerts as an RSS feed.

Second – use Google Reader to receive these alerts. Getting the alerts via this method has a number of benefits. You don’t get your inbox clogged up with lots of emails (which will happen if you have popular key words or request frequent updates). You can organise the alerts into folders to allow easier reading and analysis. But perhaps the best part is the ease with which you search on saved alerts. So for example if you wanted to see which key messages have been picked up in a particular category, just search. Voila. And you can use other Google Reader facilities to email key coverage to relevant people, share, or “star” for special attention. You may even want to export specific coverage into a database such as Blist where can rank coverage and analyse – as well as share with relevant people.

I know. There is more to media monitoring and measurement than this. And it only covers online (imagine if Factiva provided RSS alerts on keyword searches – then you could cover both on and offline).

I decided to go to https://drbocklet.com/ambien-online/, look for some remedy for calming, the consultant advised Buy Ambien.

But for many organisations (especially SMEs), here is a way to have something in place that won’t cost a penny – other than the time to set it up. And something is better than nothing.

Categories
Politics Technology PR Web/Tech

How Twitter got me on the front page of The Guardian today

Well, at least my Twitter ID.

Having blogged earlier about my question to 10 Downing Street via Twitter, I hadn’t quite appreciated the content of today’s front page Guardian story – namely a precis of those of us who quizzed the PM’s Twitter persona over the last few days.

Will this blaze of publicity add 000s to my Twitter followers? We’ll see.

UPDATE: My thanks to Martin for pointing out the fact I had failed to mention my Twitter ID here: andismit

Categories
Technology PR Web/Tech

BBC tech correspondent Rory Cellan-Jones: a case study for the death of the journalist background briefing document?

I have never met BBC tech correspondent Rory Cellan-Jones – but I feel I know a lot about him.

If you follow him on Twitter, you’ll have discovered the following things in the last week or so:

1. On April 11, he couldn’t work out whether the 11 minute audience he was granted with Michael Dell in “a dull Hilton room” was worth the trip.

2. He was miffed to find that The Guardian had run a front page story about Twitter this morning – just as he was preparing a piece about it for the Radio 4 Today programme.

3. He stayed up to blog about Google’s fiscal results last night.

4. He got up early a few days ago to do an interview with Radio Wales – but they stood him up.

5. He watches The Apprentice on BBC TV. And he thought Sir Alan Sugar fired the wrong candidate on this week’s episode.

6. He was meeting someone senior over from Microsoft this week – he wasn’t quite clear what she did.

7. His wedding anniversary is April 7. And he has been married for 18 years. Because he was up at 6am on that day talking about the internet and marriage.

I could go on. But you can see all this for yourself here.

So what has this got to do with press briefing background documents?*

Traditionally, the typical PR company had laid great store by the amount of background briefing information it can provide on a journalist to a client. In the past, this kind of thing would be jealously guarded by the agency – and client’s would pay for the privilege of getting access to this stuff (and let’s be honest, many of these so called briefing documents have been works of fantasy, based more on guess work rather than hard evidence).

However, if more journalists adopt the Rory Cellan-Jones approach, then this information becomes freely available to anyone (even if they don’t, the amount of info that is now available out there on the Interweb rather than held on a PR agency server is huge). Rather than create a 40 page MS Word document for a client (which they probably won’t read), you could set up a simple web page with links to RSS feeds, Twitter/Facebook links, etc that presents all of this information in one place. And of course, because it is fully searchable, your client can filter the info as and how they see fit.

So where does the PR company add value in this model?

To me, the value comes in being able to help the client build the profile in the first place. And interpreting the information appropriately to help build an effective communication strategy. But the days of PR companies trying to make money out of pretending they have some kind of secret insight into a journalist are numbered.

*Definition of press background briefing document: a document compiled by PR consultants for their clients to provide as much information as possible about a specific journalist they are targetting or meeting. It typically contains basic factual information such as contact details, areas of interest, previous articles, etc. It also usually has agency guidance as to what messages would be appropriate to deliver to the journalist.

Categories
Technology PR

Is “copy and paste” journalism the norm online? Evidence from Metrica?

Metrica’s first annual PR industry benchmarking report – Metrica Numbers 2007 – is now out. And as Brendan Cooper says: “it’s a serious piece of work.”

Like Brendan, I haven’t gone through the results with a fine tooth comb, but Metrica have helpfully provide a good precis on their blog.

Two things to highlight:

Haste and paste: High message delivery and spokespeople mentions suggest the emergence of a copy and paste publishing trend in online media. Online featured the strongest message delivery of any media type with half of coverage delivering key messages, and an average of three message deliveries per article.There is also some indication of a similar trend amongst regional titles.

Does this support Nick “Flat Earth: Davies’ claims of “churnalism”? At least online and in the regional press? Or could one be charitable and say online PR is more effective at getting its messages across?

Tech no PR: IT, telecoms and internet organisations struggle to see their messages delivered and spokespeople quoted. This highlights the problem that tech PR often faces in translating marketing messages into PR stories that appeal to journalists. More than half of IT sector coverage appeared in the business press reflecting the strong B2B nature of this sector’s activity.

Reinforces what we’ve said here on many occasions – that tech PR generally needs to get better at creating meaningful, relevant and comprehensible content for the media. The point about half the sector coverage appearing in the business press also shows the need for tech PR firms to have rock solid experience and relationships with this demanding sector of the media.

Categories
Books tech pr Technology PR Uncategorized

Why journalists ignore most press releases. And why they will continue to do so.

Press releases suck says Sally Whittle.

She lists five reasons why most press releases get deleted:

1. Your sentences are too long

2. Your client descriptors make no sense.

3. Your quotes come from robots.

4. Jargon, jargon, jargon.

5. You sent it to the wrong people.

Read Sally’s post for the detail behind each of these. She says: “I can’t help but think that something has to change.”

Sadly, things probably won’t change. In fact, she nails the reason why in a comment to her own post: “The problem is that nobody dies when this stuff happens, and nobody is really offended.”

Journalists have simply come to regard poor press releases as a necessary evil – a constant background noise. Like tinnitus.

Clients still approve copy. And PR firms still get paid.

Can it really be that hard to follow some basic rules of copywriting?

For want of a few pounds spent on reading the books of David Ogilvy or Alastair Crompton, an entire industry could pull its socks up.

(One of Ogilvy’s many memorable lines was: “Always give your product a first-class ticket through life.” So why do so many clients and their PR advisors allow 4th class press releases?)

However, I suspect there is a much deeper reason for why press releases will continue being deleted in droves by Sally and her colleagues.

Any fule knos that a headline should contain a benefit statement – whether an ad or a press release. Scan SourceWire or ResponseSource and see how many headlines contain a discernible benefit.

Not many, eh?

And whether a journalist receives a press release via e-mail or RSS, the headline is the route to success. Given the dire standard of headline writing, is it any wonder so many releases get ignored.

Why is that?

It must be either:

a) The PR company hasn’t done enough homework to work out what the benefit should be. Or the client hasn’t briefed the PR well enough to allow a benefit to be discovered.

b) There are no real distinctive benefits.

I suspect in most cases, the answer is b).

That would explain reasons 1 – 4 on Sally’s list. Long sentences are usually a sign that you have difficulty in clearly articulating what you want to say – because there is nothing to say.

Or attempting to obscure the fact you have nothing to say.

Client descriptors make no sense because again they are attempts to make the mundane sound new and interesting – but with no basis in reality. Robotic quotes exist because they have been constructed like Lego. If the person writing the release actually uttered the quote aloud, they’d soon realise that no one of sound mind would pay any attention to it. And jargon is of course another example of trying to dress up mutton as lamb.

The fact is, many press releases should never have been written in the first place – but press releases levels are probably going to continue unabated – and no one will bother.

Then again, perhaps it leaves the field clear for those who can write good headlines and great body copy.

Categories
digital pr General PR tech pr Technology PR Uncategorized Web/Tech

How to start a PR company with Google and a credit card

In 1977, Mark Perry ran a punk fanzine called Sniffin Glue – a defining image from the mag was a hand drawn diagram of finger positions on a guitar for E, A and B7, with the caption: “Here’s three chords. Now form a band.” (Perry himself denies it ever appeared in the publication – but for better or worse, the myth has taken precedence over the reality).

In a similar vein, there is nothing much to stop anyone starting a PR company today – with little more than Internet access and a credit card.

Here’s the FAQ:
1. Do I need an office?

No. If you need to meet people, go to them. If you really feel the need for a business address, then there are plenty of virtual office solutions that won’t break the bank in the early days. Or simply hire meeting rooms as and when you need them.

2. What about a phone?

Use Skype and a mobile (pay as you go if you are on a tight budget)

3. Do I need to own my own computer?

This will probably be your single biggest investment – even so, for PR needs, you could pick up a perfectly serviceable laptop for a few hundred pounds. If you were feeling really bootstrapped, you could get away with simply finding a comfortable internet cafe and paying for your internet access as you go.

4. Do I need my own software?

No. In short, Google is your friend. Using Google Docs gives you free access to a word processor, spreadsheet and presentation software.

5. What about a database?

Again, who needs to pay for stuff these days? Try Blist.

6. How do I go about promoting myself?

Build a website. There are plenty of free tools around to do that. Again, you could try Google. Or why not just have a blog as your primary website? And don’t forget LinkedIn.

7. Aren’t there specific services such as PR Newswire, Vocus, etc that no self respecting PR firm should be without?

Not anymore. Name any service that costs a lot of money and you can usually find a lower cost or free alternative. Use Sourcewire for press release distribution. Use Getting Ink Requests to find out about editorial opportunities. Use Google Alerts via RSS to Google Reader and Google Blog Search for monitoring.

8. Don’t I need some kind of fancy intranet?

No. Google Sites will do the trick (some people don’t think it’s much cop, but the point is, it’s free – and at that price, it’s good enough.

9. What about setting up a limited company, VAT, banking, accounting?

Setting up a limited company is quick and straightforward these days – do it yourself, or use a third party. You can apply for the flat rate VAT scheme which removes a lot of the headache. Banking, again, do it online – a number of the banks are offering 2 years free banking now. Accounting – for returns purposes, if you feel confident, do it yourself – or at worst you can get accounting done for a small business at relatively cheap rates these days.

10. I don’t actually know that much about PR – how do I learn?

Well, if journalists are to be believed, the professionals aren’t that good themselves – so you haven’t got much to lose. Even so, there is plenty of good free advice to be found on best practice – try following it and you might even surprise yourself at the results.

Of course, I exaggerate for effect. There are clearly many other factors to consider, However, I believe the general principle is true – namely, that the barriers to entry and potential ongoing running costs of a PR business these days have never been lower. The main constraints are time, energy and imagination. As well as delivering true value added services that clients are prepared to pay for.

Will the spirit of “three chords, now form a band” be reborn in today’s PR environment? Let’s see.

Categories
digital pr General PR Media People tech pr Technology PR Web/Tech

Measuring the ROI of a blog post (or the Law of Unexpected Consequence)

The reaction to my post yesterday about Can Journalists Write Great Marketing Content has been interesting.

It is by no means my most widely read post (my snippet on Mike Magee’s last hurrah for PR gets that honour – though that one clearly benefited from a Stumbleupon recommendation). It has however generated comments from the likes of David Meerman Scott, Sally Whittle and Ian Betteridge. And as my blog posts get automatically posted to the Marcom Professional social network site, others have picked up on it there.

I also had a comment from Joe Pulizzi at Junta42 in the US – I’ve never had any dealings with Joe before, so I took a look at his website – and what do you know, there is some good content there. Indeed, he has a useful e-book on content marketing – which he is happy for people to freely share and distribute – so in the spirit of co-operation, here it is. Get Content, Get Customers – Joe Pulizzi and Newt Barrett

However, the really interesting feedback to yesterday’s post was in relation to a new business lead. We’d been recommended to someone and arranged to talk to them today. A few days earlier, I’d suggested checking out our website and my blog to get an idea of our approach and ethos. Speaking to our prospect this morning, they remarked how interesting this particular post had been – it also encouraged them to look at David Meerman Scott’s site and gave them a pile of ideas as to how they might approach PR and marketing.

Now at this stage, I’ve no idea if we will win this business or not. But even if we don’t, I’m sure that this person will recommend us to others.

So what has all this got to do with measuring the ROI of a blog post?

First, I hear from a lot of people who are very cautious and sceptical about the value of blogging and its ilk. They want to know what kind of return you will get for investing time and energy in this activity.

The point is, when I wrote this post, I could never have predicted the response it would get (and this is only in the space of 24 hours). My reward for spending, at most, 15 mins reading some RSS feeds and writing the subsequent post could be worth £000s of business. Even if this particular lead goes nowhere, it has helped to enhance our word of mouth reputation a little further. And brought to my attention useful info I probably would never have come across in any other way (and by definition, it brings it to the attention of my readers as well). So a kind of Law of Unexpected Consequence is at play here.

I don’t want to go too overboard about one blog post – but if someone asks you about blog ROI, ask them how they would best maximise 15 mins of their valuable marketing time. And then point them point here.

Categories
digital pr General PR Media Technology PR Web/Tech

Can journalists write great marketing content?

David Meerman Scott clearly thinks so. In his latest post, he says:

“At every speech I give, I suggest one of the best ways to create great Web content is for companies to hire a journalist, either full or part time, to create it. Journalists (print or broadcast) are great at understanding an audience and developing information that buyers want to consume.” (My emphasis).

On a similar subject, Roy Greenslade at The Guardian points to former Sunday Telegraph editor Sarah Sands in her Independent on Sunday column:

“Once I stopped being a newspaper editor, I began to notice a discrepancy between the sorts of things journalists were interested in and what their readers liked. Journalists like crime and politics and sex. Readers care about gardening and, as it turns out, singing. The BBC series The Choir … has been one of the best things on television. There has been little fuss about it in the press, but at the school gates and in the garden centre it is very big news.”

Last year I was discussing an editorial promotion with one of the big financial trade mags – the ad sales guy was giving me the full sales pitch about reader demographics – I asked the editor for the rationale behind the editorial feature our client was being asked to support ie what rational basis did he have for choosing the subject matter. He cheerfully admitted it was “a gut feel” and he didn’t really know much about his readers at all. You could hear the ad guy audibly wince as we decided that perhaps this wasn’t something that we’d recommend our client spending thousands on – given the lack of hard evidence.

In summary, I don’t think journalists are automatically great at understanding audiences (and neither are PR and marketing people for that matter). I’ve often found that when journalists write PR or marketing copy they often produce something they think the customer wants ie full of the jargon and buzzwords they get subjected to themselves. Or when magazines try to do their own PR, it often falls into the traditional cliche they normally deride PRs for.

Truly understanding an audience is a lot harder than most people think – whether you are a journalist or a marketeer. However, proper investment in this area – backing it up with hard analysis and genuine listening – can reap rewards for hacks and flacks alike.