Category: tech pr

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Escherman to handle UK PR launch for Pogoplug consumer multimedia device: personal cloud computing for the masses

[wpvideo GOJi2QuW]
You know how PR folk are always “excited” and “delighted” when they win an account.
Well, I can honestly say we are REALLY excited and delighted that we are handling the UK and European PR launch of the Pogoplug from Cloud Engines Inc.
So what is the Pogoplug?
For an immediate sense of its capabilities, have a look at the video above. In simple terms, the Pogoplug is “a multimedia sharing device that gives you more flexibility to store personal content safely in the home and then access, manage, and share it from anywhere on the Internet. The Pogoplug acts like a gateway from your home or office through the Internet. It allows you to access, share and even stream personal digital media directly to anybody, anywhere in the world. Your content always remains physically in your home or office, making it secure, convenient and available on your terms. Pogoplug is perfect for those individuals with increasingly mobile lifestyles and small businesses in need of simple, inexpensive mobile data access solutions. The Pogoplug hardware sports a new design boasting multiple USB ports supporting up to 4 external drives for expanded data capacity. The new Pogoplug also gives users improved sharing capabilities, an easy drag-and-drop interface to create engaging multi-media slide shows, seamless media playback, and enhanced sharing with friends on Facebook, Twitter and MySpace.”
Very cool.
The latest version of the device launched in the US last November – and for once, the phrase “universal acclaim” isn’t all hype.  A number of eagle eyed observers in the UK have already been asking when it will be available over here. Well, they won’t have to wait too much longer.  Mid-February is when the product should be available in the UK.
In the meantime, we’ll be doing our bit to keep press and bloggers up to speed with review kit and  information. We will be making evaluation units free for review to relevant media outlets and bloggers in due course. Drop me a line at andrew@escherman.com or Tweet me @andismit if you are interested in taking a look at the Pogoplug.
In addition, Cloud Engine CEO Dan Putterman and VP Sales & Marketing Jeff Fochtman will be over in the UK in early February – we will be organising press meetings and a press/blogger demo and drinks evening in Central London. More details to follow.
Another happy by product of handling the PR launch is that I’ve had a Pogoplug installed at home for a few weeks now. And it is rather good.  I really did get it up and running within 60 seconds.  I’ve been showing off to friends my ability to stream video from a home drive via my iPhone. And they all want a Poguplug now.
And my mother in law who lives in the Channel Islands has been able to view some Xmas videos of my son remotely without the need for me to upload the material to a third party site. Neat.
I’ve also created a Poguplug folder on one of my drives that will over time contain a variety of relevant press and blogger information. If you’re going to walk the walk……
That’s probably enough for the moment. I’ve included below a fuller list of features and benefits. But suffice to say we’ll be talking a lot about the glory of the Pogoplug over the next few weeks and months.
POGOPLUG FEATURES
Automatically Synchronize Photos, Videos, Music and Other Selected Content
Users can synchronize their Pogoplug with their PC or Mac to automatically import new content from popular applications such as iTunes, Windows Media Player, and iPhoto. This feature allows Pogoplug owners to “set it and forget it” and always have access to new photos, videos and music from anywhere on the Internet.
Drag-and-Drop Music and Photo Slideshows
Users can easily create and share fun and engaging slideshows using their stored photos, videos and music.  Creating a slideshow with Pogoplug is as simple as drag and drop, and sharing these slideshows is just as easy as ever. Once a user’s link is shared and viewed, their slideshow will immediately begin with the photos, videos and music they selected, playing seamlessly in the viewer’s browser.
Easier Sharing with Pogoplug Address Book
Pogoplug Address Book greatly improves the speed and ease of use of sharing with a user’s friends and family. Pogoplug automatically remembers all email addresses entered in a user’s previous shares – even if that share no longer exists – and makes them available in an easy to use address book to make sharing truly one click away.
Global Search Across Multiple Drives and Pogoplugs
With support for multiple drives on a single Pogoplug (and multiple Pogoplugs on the same account) Pogoplug has added “global” search support across all of a user’s Pogoplugs and drives.  Search filters are now a distinct feature, allowing users to view all of their photos, videos and music in a single organized view, or to search for a specific file across all Pogoplugs and drives.
Organize Your Music, Photos and Videos
Pogoplug automatically displays music by Album, Artist and Genre, and shows cover art for quick access to a user’s favorite music. Photos are now displayed by photo timeline and videos are only a click away, including the ability to watch a preview in the thumbnail itself.
Play movies directly from my.pogoplug.com, or even to the iPhone
Pogoplug now supports the playback of videos directly from a Pogoplug, with support for the most popular cameras, video cameras and mobile phones.  Movies can be shared and viewed directly from the Pogoplug website – or even from an iPhone!
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Digital marketing digital pr General PR online pr tech pr Technology PR

Engagement – PR’s lost metric

I was intrigued by a recent blog post from Tom Foremski where he “raised the possibility of PR agencies developing the ability to drive lots of traffic to specific news stories” and suggesting that this would constitute a PR firm’s “killer pitch”.
I immediately thought of a superb piece by Ashley Friedlein at E-Consultancy (New metrics and business models for digital publishing – selling outcomes not inputs).
He may have written it nearly a year ago, but it still makes good sense. His opening question – are publishers using outdated metrics – could equally apply to PR.
And it was this that struck me about Tom’s post.
The implicit assumption in Tom’s analysis is that all traffic is good. And more traffic is better. However, even publisher’s don’t think this. Rupert Murdoch clearly doesn’t think so. Specifically, traffic from search engines. In which case, why is traffic generated by PR firms going to be any better?  In fact, you could argue that they will generate precisely the kind of traffic that Murdoch and other big publishers protest to hate – namely, sporadic, non-loyal readers.
Given that this is 2010, surely the traffic for traffic sake argument is well and truly exploded. Isn’t engagement the name of the game?
What is the point of increasing traffic, or indeed unique visitor numbers as per Gawker, if the bounce rate rises and average engagement time falls?
As per Ashley Friedlein’s post, last year, the Newspaper Marketing Agency in the UK found that 56% of newspaper site visits last for under one minute. That’s not a great deal of engagement with content. If increasing traffic leads to greater numbers of unengaged readers, then who cares. I’ve long argued that only publisher’s have access to the data that advertisers (and PR firms) should really care about eg readership figures for specific stories, engagement time with specific pieces of coverage, etc. However, as Friedlein points out, advertising and PR clients are now in a quite powerful position – they know not only the input they’ve paid for (ads or press coverage generated), but they know the outcomes that these inputs have created (or not). They can now easily compare different input mechanisms and see which ones perform better than others. In the context of PR, those that are focussing on delivering outcome based campaigns are clearly going to fare better than those that deliver inputs.
In short, engagement is the name of the game.
But lack of engagement exists everywhere.  The New York Times has nearly 2.3 million Twitter followers – and yet the click throughs on links to its stories via Twitter often barely break into double figures. Even the best ones are in the low 000s. Massive reach in this case isn’t necessarily translating into engagement with content (at least not on the scale that you might imagine)
To return to Tom Foremski’s argument, I’d be curious to know how a PR might go about bumping up traffic to a particular news story (I have an image of hapless PR execs spending their days furiously opening and re-opening the web page of a piece of coverage to try and bump up the viewer figures – again, it might increase traffic, but engagement time is clearly zero).
If you were going to take this approach, why not just run a PPC campaign instead? (don’t publishers do this already?) Why do you need a PR firm to do that?
As Friedlein aptly puts it: “Too little attention is given to measuring outcomes. Specifically, digital media and digital publishing offer greater opportunity to track and measure outcomes that are not so readily available in ‘traditional’ media.”
Likewise with PR. The sooner the PR sector starts to think about outcomes and engagement rather than inputs, the better for all concerned.
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digital pr tech pr Technology PR Web/Tech

Jackenhack Awards 2009:The (unofficial) video

[youtube=http://www.youtube.com/watch?v=UnlLgngWCYU]

What do you get when you cram around 170 UK tech PR people into a small bar in London, ply them with booze and offer up the prospect of some cheeky mickey taking? Answer: The Jackenhack Awards 2009 which took place last Wednesday evening at The Dust Bar in Clerkenwell Road, London.  If the PR Week Awards are “the equivalent of the film industry’s Oscars”, the Jackenhacks are the Razzies. Due to the current economic climate, there was no official video record of the evening. So I took it upon myself to create an unofficial one.

Armed with a Flip HD video camera, a copy of iMovie and a spare 30 mins for some (very) rough editing, this is what I came up with. I’m sure with more time I could have come up with a very polished video – but that would probably be “off-message” for the Jackenhacks. Suffice to say there is plenty of footage that didn’t make it into this version. If people were really that interested, I might be motivated to create an extended documentary.

Parental advisory warning: normally smooth talking PR people can be heard to be swearing in a way which makes Malcolm Tucker look like a recently ordained vicar. Those of sensitive dispositions should watch with the sound turned off.

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Digital marketing digital pr IT security online pr tech pr Technology PR

How do you distribute and monitor social media guidelines?

Strict businessmanMore and more organisations are looking to draw up social media guidelines. As I’ve previously pointed out, many larger companies have already put in place policies relating to blogging and social network participation. However, it occurred to me there is not much discussion around the subject of distributing, monitoring and enforcing social media guidelines. Having a written social media usage policy is clearly a necessary first step. But how do you make sure people have seen these guidelines? More importantly, how do you know that they have actually read and understood them? And are aware of the consequences of failing to abide by them? (Take Cisco for example: “Please be aware that violation of this policy may result in disciplinary action up to and including termination.”)

Perhaps social media might be able to learn something from the world of IT security. There are already tools that allow businesses to readily distribute and monitor IT security policy, as well as educate employees. So why not for social media guidelines?

What do people think?

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Digital marketing digital pr online pr tech pr Technology PR Web/Tech

Does your PR agency really understand Page Rank? A client checklist.

Talking to various people over the last weeks, it is clear that a small but growing number of PR firms are attempting to use Page Rank as a metric for measuring the value of online media coverage.  However, it seems that some either don’t really understand what Page Rank is – or are misleading clients over the real Page Rank (and value) that their coverage has delivered.

For example, I’ve been told of a few firms who if they gain a piece of client coverage on, say, Computing’s web site, will claim that the value of the coverage is Page Rank 6.  However, what they really mean is that the Computing home page has a Page Rank of 6 – the actual page where the coverage appeared will almost certainly have a Page Rank of 0. That’s a mighty big difference.

In fact, almost all press coverage (or indeed any new web page) will have a Page Rank of 0 to begin with. Any new page added to a site will first have to be indexed by Google. And it takes Google time to take account of factors that will determine what Page Rank should be assigned. It is certainly possible to get Page Rank up to 1 0r 2 relatively quickly if people begin linking to the coverage  – but unless you get some very high Page Ranked backlinks rapidly, the chances that a piece of coverage will have gained a Page Rank of 5 or higher in the space of a few days is highly unlikely.

Traditionally, gaining a piece of coverage on a major site like the BBC would be cause for celebration. And I’m not saying it shouldn’t still be. However, we need to be honest about what value that might really deliver. And why we need to be careful about using Page Rank as a PR metric.

For example, the Guardian has a massive 3.8 million unique visitors and 130 million page views per month in the UK alone. Some PR firms might be tempted to say that getting coverage on The Guardian site provides an OTS (opportunity to see) of 3.8 Million. Of course, this is not exactly the case. The Guardian has roughly 20.3 million indexed pages – not of all of these are going to be editorial pages, but most will be. Fact is, not all pages are equal. Only the publishers themselves know the real data, but I’d hazard a guess that a smaller percentage of the total number of indexed pages gain the majority of site traffic. That’s the same for any website.  The challenge with using Page Rank as a PR metric is that it is an indirect measure of traffic. If you think about it, if Google determines that a page has a higher relative importance than another then it is likely to have more traffic. In which case, try randomly sampling some pages from the BBC and other major sites and you’ll probably find that the Page Rank is o.

Here is another example. This story was one of the Most Popular on the BBC site a few days ago. However, it has a Page Rank of 0. In spite of 49 backlinks, including backlinks from pages with rankings of 7. Now the Page Rank may change over time, but again, this is unlikely unless further interest is generated via additional backlinks.

That’s not to say that over time, an article might not be able to build a higher Page Rank. But how many PR firms do you know that would recommend and implement an ongoing “merchandising” strategy to try and generate more backlinks and comments to a piece of coverage in order to improve Page Rank? Or would be able to track changes in Page Rank over time and demonstrate what factors may have caused that change in Page Rank? And have a plan for using that change in Page Rank to generate further traffic to the client’s website? (Disclosure: this is a standard approach at escherman)

The traditional PR mindset is one that says once a piece of coverage has appeared, the job is pretty much done (other than to prepare a clippings book and invoice the client). Part of the opportunity with online PR is that generating the initial coverage can in fact be the start rather than the end of the process.

So beware of PR firms touting Page Rank as a metric. Here’s a handy quick checklist of things to ask them:

1. Explain what Page Rank is and why it is important. Hint: go here to find out for yourself.

2. If a PR firm claims a high Page Rank for a piece of coverage that has appeared in the last 2 days, ask them to explain what factors have caused this to be the case.

3. Ask them if they have a plan for potentially improving the Page Rank of a piece of coverage – and how they would track that over time

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Digital marketing digital pr online pr tech pr Technology PR

UK interest in online PR will peak in September 2009: Google

Google has just announced an update to its Insight for Search tool which now includes predictions for future search volumes.

I thought I’d give it a quick test on a few relevant terms. First up, online PR.

According to Google, search volumes for “online PR” in the UK will reach a peak in September of this year. They will tail off dramatically in October, rise again a bit in November, fall off again at Christmas – and then reach another spike in March 2010 – but not as high as Sept 2009 (interesting to note that the graph has shown a recurring pattern over the last few years – what happens in September to spike interest in online PR? AdTech?)

As noted at the Google Research blog: “Having predictable trends for a search query or for a group of queries could have interesting ramifications. One could forecast the trends into the future, and use it as a “best guess” for various business decisions such as budget planning, marketing campaigns and resource allocations.”

For example, anyone in the business of selling online PR services may want to focus their efforts on September 2009 and March 2010.

There are also ramifications for PR content development. You might plan to develop specific content for the future based around predicted keyword search volumes.

Of course, as ever, this all hinges on the accuracy of the predictions. And as Google are quick to point out, they are only extrapolating from previous data. Still, better than nothing.

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Digital marketing digital pr Entrepreneur General PR online pr tech pr Technology PR

How to start a PR company in 2009 with Google and a credit card: version 2.0

By far and away my most popular blog post of 2008 was How To Start A PR Company with Google and a Credit Card. As of this morning, the page has had nearly 2000 views since I originally published it in March of last year.

The general principle espoused in the post remains true – but I thought I’d update a few things.

1. Do I need to own my own computer?

Last year I suggested you could get a cheap laptop for a few hundred pounds – certainly if you opt for a netbook, that is still true. However, if you want to really boil it down to operating expenses over capital investment, there are various deals where you effectively rent your laptop and internet access – say for around £22 per month.

2. Do I need my own software?

I’d add to the original list Xero, an online accounting package. Rather than spend money on Sage or similiar, you have 24/7 online access to your accounts for around £19 per month. It is a very slick service – the world’s first enjoyable to use accounting software.

3. Other additions

I’d also suggest online back up service SugarSync (10GB for a few pounds per month) and RescueTime for time managment (free, or £5 per month if you want to download stats).

And why not throw in your own “on demand” car service with Streetcar?

In fact, it is perfectly conceivable to start and run a business (certainly in its early stages) purely on operating expenses of less than £100 per month and no capital expenditure (assuming you don’t need a virtual office or accounting services – even then you could probably achieve this for under £300 per month).

So in spite of the current dire climate, don’t let cost be a barrier to the entrepreneurial spirit.

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Books Digital marketing digital pr General PR online pr tech pr Technology PR

“Insecure, threatened, worried, exposed, skeptical, suspicious”: How PR buyers feel

PR buyers are worried, concerned, suspicious

David Maister’s book Managing The Professional Service Firm remains the gold standard text on the subject, some 16 years after it was first published. In fact, the book is a collection of essays and articles that he had written over previous years, stretching as far back as 1982.

The main thing that struck me about re-reading this again recently was how little things have changed in terms of the major issues still impacting professional service firms of all kinds – everyone from lawyers, accountants, consultants and, of course, PR agencies. For example, he cited systemic under delegation as a key problem back in the early 1980s – and nearly 30 years later, it continues to plague the PR business.

As Maister notes in his chapter on the Motivation Crisis: “It is not uncommon to hear comments such as ‘The practice of law [or accounting or PR consulting] is just not as fun any more. Today’s clients are demanding, cynical about the value they receive, and treat you less as a professional and more like an ordinary vendor. The pace, intensity and workload are greater than ever, and the firm atmosphere is competitive rather than supportive and certainly less collegial. With all this concern about profitability, it seems like we’re being asked to work even harder for what might turn out to be less money.”

And Maister wrote this in 1985!

There isn’t a chapter in the book that doesn’t have something of key relevance to everyone working in a PR firm today. Chapter 10 on How Client’s Choose is a good example:

“Buying professional services is rarely a comfortable experience,” says Maister. He goes on to list 10 unpleasant emotions associated with the experience (I’ve editorialised slightly from the original):

  1. I’m feeling insecure, I’m not sure I know how to detect which of the agencies pitching to me is the genius and which is just good. I’ve exhausted my abilities to make a technical distinction.
  2. I’m feeling threatened. This is my area of responsibility and even though intellectually I know I need outside expertise, emotionally it’s not comfortable to put my affairs in the hands of others
  3. I’m taking a personal risk. By putting my affairs in the hands of others, I risk losing control
  4. I’m impatient. I didn’t call in someone at the first sign of symptoms. I’ve been thinking about this for a while.
  5. I’m worried. By the very fact of suggesting improvements or changes, these people are implying I haven’t been doing it right up until now. Are they on my side?
  6. I’m exposed. Whoever I hire, I’m going to have to reveal some proprietary secrets – not all of which is flattering. I will have to undress.
  7. I’m feeling ignorant – and I don’t like it. I don’t know if I’ve got a simple problem or a complex one – do I trust these PR folk to be honest about that?
  8. I’m skeptical. I’ve been burned by PR agencies before. You get a lot of promises. How do I know whose promises to buy?
  9. I’m concerned that they either won’t or can’t take the time to understand what makes my situation special. They’ll try to sell me what they’ve got rather than what I need.
  10. I’m suspicious. Will they be those typical professionals who are hard to get hold of, who are patronizing, who leave you out of the loop, who befuddle you with jargon, who don’t explain what they are doing or why, who…., ……who? In short, will these people deal with me in the way I want to be dealt with?

If PR clients felt this way 20 years ago, think how they feel now.

Remember, it may be painful to walk in the other person’s shoes. But David Maister’s advice is as true now as it was 30 years ago: “The single most important talent in selling professional services is the ability to understand the purchasing process (not the sales process) from the client’s perspective. The better a professional can learn to think like a client, the easier it will be to do and say the correct things to get hired.”

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Digital marketing digital pr General PR online pr tech pr Technology PR

Which UK search marketing agency makes £220K gross profit per employee?

According to the latest NMA UK Search Marketing League Table, Net Planet Media achieved income (or gross profit) of £5.2m last year. Based on a head count of 24, that works out at just under £220K gross profit per employee. Pretty impressive by anyone’s standards. Bigmouthmedia topped the table with a total income of £13.4m.

This is the first time that NMA have used income rather than turnover as the measure for ranking – interestingly, a number of the higher placed firms from last year (based on turnover) were “unable” to supply figures this year – notably The Search Works and iCrossing.

As guide editor Nic Howell explains: “This year we’ve made an important change by basing some of the financial rankings on the income, or gross profit, that companies earn from their given specialism. This brings the Marketing Services Guide into line with its sister publication, theTop 100 Interactive Agencies guide, as well as other tables published by Centaur and other publishing groups. But we also believe that, as the industry matures, for certain sectors turnover is becoming a less useful measure of what a company earns for its expertise. In search, for example, with Google having withdrawn agency remuneration, there’s less incentive for agencies to buy paid search on behalf of their clients. We expect to see agencies earn money from consultancy fees rather than commission and kickbacks.”

However, given that Google’s Best Practice Funding really only ended in February of this year, we will have to wait until next year’s table in order to truly see the impact this will have on search marketing agencies profitability. For example, Netmediaplanet derives 100pc of its revenue from paid search – I have no idea whether or not they benefitted from Google’s BPF, but will be interesting to see if they can maintain or improve on last year’s impressive financial performance.

Here’s my quick analysis of the overall table:

Average gross profit per employee for the top 30 UK search marketing firms is around £70K. Having said that, there is a very wide range – all points between £220K and £10K.

In 2007, the top 30 agencies employed 1258 people – last year, this figure had dropped to 1154. I appreciate that we aren’t really comparing like with like given the new criteria being used by NMA.  However, even though some agencies have clearly  increased staffing levels eg Bigmouthmedia, some have obviously dropped eg Latitude, down to 98 from 120.

Another interesting trend was the number of search marketing firms who are creating or expanding their own online PR teams. According to Jack Hubbard of 14th ranked Propellernet in a recent interview: “The growth in demand for and subsequent expansion of our online PR team is taking the industry by storm. Bringing together creative PR’s and analytical search experts is generating some great new thinking, and pushing new frontiers for our clients. I’ve never been so excited to be in this space.”

Given Volvo’s recent well documented decision and Ruder Finn’s just published research that shows a great degree of “irritation” by clients with PR firms when pricing online PR proposals, the current robust financial figures for search firms – combined with their obvious expansion plans into the realm of PR – shows that the PR industry needs to continue to work hard to justify its place at the client table.

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Digital marketing digital pr General PR online pr tech pr Technology PR

“You can’t predict the return on investment you don’t make” David Griner

Fear and Loathing in Social Media[gigya width=”425″ height=”355″ src=”http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=fearandloathing2ndedit-090320150826-phpapp01&stripped_title=fear-and-loathing-in-social-media-1175858″ quality=”high” wmode=”tranparent” ]
Excellent presentation from David Griner of TheSocialPath.com.