Categories
Current Affairs digital pr General PR marketing online pr Web/Tech

185 million reasons for UK car dealers to be worried?

According to Google, UK internet users searched for the term “cars” on Google 185 million times in October. The historical 12 month average has been 226 million – so there has been an 18pc decline in search term usage.

And as we know, new car sales in the UK slumped 21pc in September.

Should we draw any connections between these statements? Before I have any Freakonomics fans on my case, the answer is – not necessarily.

For a start, I’m still trying to get my brain around the figure of 185 million. If we accept that the UK internet population is around 35.6 million, that would mean we online Britons searched on the term “cars” over 5 times each last month. Clearly not every UK internet user is interested in cars, so that suggests that there are some people who are searching on the same search term in an almost obsessive fashion. And why would you do that? Perhaps people check multiple times because they believe they will get different results – which will almost certainly be true in terms of ads served – and even natural rankings.

Then again, there may be other possible explanations:

1. Google’s numbers are rubbish

2. There are automated searches on the term “cars” which is hugely inflating numbers (though of course this contravenes Google’s Terms of Service).

3. The term “cars” is not just related to automobiles, but covers other things such as the Pixar film, etc.

Leaving this aside for the moment, if we drill down into some more specific terms such as “new cars” and “used cars”, we get something that seems a bit more realistic.

New cars 368,000 (Oct 08)

Used cars 1,500,000 (Oct 08)

(NB: Google Trends shows that people seem to search on term “used cars” most often on Sundays – which is worth knowing if you are looking to sell a used car).

If Google is to be believed, then these search volumes are the same as the historical 12 month trend. Which might offer cheerier news for car dealers. Then again, they may want to keep monitoring Google Trends carefully to see whether this holds up.

So what does this all mean? As a nation of Internet users, are we attempting to ignore the credit crunch by searching for “cars” all day? (Then again, we apparently searched on the term “shoes” 101 million times last month as well).

I still stand by my view that SEO Keyword Tools can be very helpful in helping to formulate a PR or marketing content strategy. However, like any tool, you need to be aware of its limitations – and how to use it properly. And have some confidence in the underlying data.

Categories
digital pr marketing online pr Web/Tech

Are only 36 people in the UK interested in retaining customers?

Marketing 101 tells us that keeping existing customers is more often better than trying to acquire new ones. And in the current economic conditions, making sure you retain what you’ve got seems not just sensible but essential.

In which case, you might think that people would be searching for information about how to keep customers. However, according to Google, the search term “how to retain customers” was searched for a paltry 36 times in the UK in October. And over the last 12 months, the average was around 58 – so the trend is declining.

So does this mean that there is a universal lack of interest in customer retention? No. It simply bears out what we’ve said before – the majority of search terms consist of only 2 or 3 words. And that people tend not to use Google in great numbers to ask specific questions.

Having said that, what about the phrase “customer retention“? According to Google, a mere 3,600 searches occurred on the term last month in the UK.

Conversely, the term “new business” came up 74,000 times – although the historical average has been 135,000.

Without getting carried away, Google’s Keyword tool (and similiar SEO tools) can provide a useful picture of what people are really interested in. And what kind of PR and marketing content they might best respond to.